Shipping Policy

Business Days + Holidays

Orders are processed Monday through Friday, excluding major holidays, e.g., Thanksgiving, Christmas, and New Year’s Day

Processing + Delivery Times

United States

Once your order is placed, it generally takes us 1-3 business days to process and pack.  For orders to the 48 contiguous states, shipping generally takes 3-5 business days. Shipping can take longer -- roughly 6-8 business days -- if you are outside contiguous United States, i.e., Alaska and Hawaii or 12-14 business days if you are in Puerto Rico and Virgin Islands. If your order is shipping to a PO Box, it typically takes 6-8 business days for delivery. For APO, FPO and U.S Territories, please allow roughly 45 days for shipping. These shipping times are estimates only and cannot be guaranteed. Please see our Terms of Service for details. 

Dominican Republic

For Santo Domingo areas in the Dominican Republic, select your shipping method with options for direct delivery or overnight warehouse pickup.

All orders placed between 8AM - 8PM will be ready for pick up from 8AM in the morning the following day. For orders delivered direct to your door, expect your package to arrive within 1 business day of your order being dispatched.  

​For regional areas in the Dominican Republic, select the shipping method of your choice with shipping via Metro Pack for overnight delivery and 2-3 day for direct delivery to your door. Sometimes these times may be shorter.

​All packages require a signature upon delivery. Please specify in the delivery instructions at Checkout if you wish to leave your package with another person.

International

Canada: Express 3-4 Business Days / Standard 12-14 Business Days

Europe: Express 7-9 Business Days / Standard 11-13 Business Days

Spain: Standard 11-13 Business Days

UK: Express 7-9 Business Days11-13 Business Days

Latin America: Express 7-9 Business Days11-13 Business Days

Mexico: Standard 11-14 Business Days

Asia: Express 7-9 Business Standard Days11-14 Business Days

Pacific Islands: Express 7-9 Business Days Standard 11-19 Business Days

Australia: Express 7-9 Business Days Standard 11-13 Business Days

New Zealand: Express 7-9 Business Days Standard 11-13 Business Days

Expedited Shipping Processing Times 

If you select expedited or overnight shipping for your order, the order will typically ship out the same day if placed before 12:00PM PT, Monday - Friday. All orders placed after that time or on weekends, may be processed on the next business day. Note that orders place during high-order volume periods may experience a delay in overall processing times.  

Shipments to Forwarding Companies

Please note that if you choose to use a package forwarding company to ship your order outside of the United States, Utopia Resort Wear will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company. Thank you for your understanding.

PO Boxes and APO/FPO Shipping

We happily ship to PO boxes, as well as APO/FPO addresses.

Note:

  • Deliveries to PO Boxes ship by Standard method only and may take up to 8 business day.
  • Pre-paid shipping labels will not be provided for U.S. territories and APO/FPO addresses.

Returns + Exchanges   

U.S. Returns + Exchanges Policy 

If you are not satisfied with your Utopia Resort Wear order, you can return your products within 30 days of when you placed the order to receive a refund. Note that shipping fees will not be refunded. Pre-paid shipping labels will not be provided for U.S. territories and APO/FPO addresses.

 See our Terms of Service for full details. 

To initiate a return or exchange, please click here(returns.utopiaresortwear.com) to begin the return process. You will need to provide your Order Number and the shipping Zip Code.  Note you are allowed 1 exchange on your original order.

If you're returning a defective/ wrong item (s), please initiate a return using our returns portal (contact@utopiaresortwear.com) or contact our support team at +1 849-860-4314 or (contact@utopiaresortwear.com) for help.  

International Returns + Exchanges

Unfortunately, we cannot offer returns or exchanges on orders shipped outside of United States, Dominican Republic or Puerto Rico Please contact our support team at (contact@utopiaresortwear.com)