Shipping Policy
Business Days + Holidays
Orders are processed Monday through Friday, excluding major holidays, e.g., Thanksgiving, Christmas, and New Year’s Day
Processing + Delivery Times
United States
Once your order is placed, it generally takes us 1-2 business days to process and pack. For orders to the 48 contiguous states, shipping generally takes 3-5 business days. Shipping can take longer -- roughly 6-8 business days -- if you are outside contiguous United States, i.e., Alaska, Hawaii and Puerto Rico or 12-14 business days if you are in Virgin Islands. If your order is shipping to a PO Box, it typically takes 6-8 business days for delivery. For APO, FPO and U.S Territories, please allow roughly 45 days for shipping. These shipping times are estimates only and cannot be guaranteed. Please see our Terms of Service for details.
Dominican Republic
For Santo Domingo areas in the Dominican Republic, select your shipping method with options for direct delivery or overnight warehouse pickup.
All orders placed between 8AM - 5PM will be ready for pick up from 8AM in the morning the following day. For orders delivered direct to your door, expect your package to arrive within 1 business day of your order being dispatched.
For regional areas in the Dominican Republic, select the shipping method of your choice with shipping via Metro Pack for overnight delivery and 2-3 day for direct delivery to your door. Sometimes these times may be shorter.
All packages require a signature upon delivery. Please specify in the delivery instructions at Checkout if you wish to leave your package with another person.
International
Canada: Express 3-4 Business Days / Standard 12-14 Business Days
Europe: Express 7-9 Business Days / Standard 11-13 Business Days
Spain: Standard 11-13 Business Days
UK: Express 7-9 Business Days 11-13 Business Days
Latin America: Express 7-9 Business Days 11-13 Business Days
Mexico: Standard 11-14 Business Days
Asia: Express 7-9 Business Standard Days 11-14 Business Days
Pacific Islands: Express 7-9 Business Days Standard 11-19 Business Days
Australia: Express 7-9 Business Days Standard 11-13 Business Days
New Zealand: Express 7-9 Business Days Standard 11-13 Business Days
Expedited Shipping Processing Times
If you select expedited or overnight shipping for your order, the order will typically ship out the same day if placed before 12:00PM PT, Monday - Friday. All orders placed after that time or on weekends, may be processed on the next business day. Note that orders place during high-order volume periods may experience a delay in overall processing times.
Shipments to Forwarding Companies
Please note that if you choose to use a package forwarding company to ship your order outside of the United States, Utopia Resort Wear will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company. Thank you for your understanding.
PO Boxes and APO/FPO Shipping
We happily ship to PO boxes, as well as APO/FPO addresses.
Note:
- Deliveries to PO Boxes ship by Standard method only and may take up to 8 business day.
- Pre-paid shipping labels will not be provided for U.S. territories and APO/FPO addresses.
Returns + Exchanges
U.S. Returns + Exchanges Policy
If you are not satisfied with your Utopia Resort Wear order, you can return your products within 30 days of when you placed the order to receive a refund. Note that shipping fees will not be refunded. Pre-paid shipping labels will not be provided for U.S. territories and APO/FPO addresses.
See our Terms of Service for full details.
To initiate a return or exchange, please click here(returns.utopiaresortwear.com) to begin the return process. You will need to provide your Order Number and the shipping Zip Code. Note you are allowed 1 exchange on your original order.
If you're returning a defective/ wrong item (s), please initiate a return using our returns portal (contact@utopiaresortwear.com) or contact our support team at +1 849-860-4314 or (contact@utopiaresortwear.com) for help.
International Returns + Exchanges
Unfortunately, we cannot offer returns or exchanges on orders shipped outside of United States, Dominican Republic or Puerto Rico. Please contact our support team at (contact@utopiaresortwear.com)